JOB TITLE: Program Manager
EMPLOYER: Spectrum AMT
DEPARTMENT: Programs
REPORTS TO: Portfolio Manager
EFFECTIVE DATE: Immediately
SUMMARY:
Program Managers are responsible for overseeing the development of programs that support the organization’s main objective. Program Managers contribute technically to and influence cross-functional teams and individuals in fast paced environments, while demonstrating effective leadership and interpersonal skills and providing clear and concise direction and communication.
DUTIES AND RESPONSIBILITIES:
• A Program Manager oversees programs, developing “bottoms-up” program plans (schedule, budget, risk assessment/mitigation), to meet tight schedules, budgets and aggressive deliverables, while ensuring that activities are carried out in accordance with established procedures and Spectrum’s standardized best practices.
• The Program Manager has overall “end to end” responsibility for the financial and technical success of the program. The Program Manager meets with cross-functional team members on a regular basis to review program status, identify/mitigate program risks, and plan future tasks and actions.
• This position is also responsible for maintaining regular verbal and written
communications with customers, key internal stakeholders, and program sponsor.
• The Program Manager is ultimately responsible for the overall team and program performance and success.
• The Program Manager is the final arbiter on all program decisions within the facility.
• The Program Manager contributes technically to and influences cross-functional teams and individuals in fast paced environments, while demonstrating effective leadership and interpersonal skills and providing clear and concise direction and communications.
• The Program Manager also supports “bid and proposal” activities and prepares customer requested quotes for new and follow-on programs.
Program Manager Skills and Qualification:
• High-level management and leadership skills
• Ability to schedule and manage tasks effectively
• Conflict resolution and problem-solving skills
• Risk management
• Outstanding written and verbal communication skills
• Teamwork and motivational skills
Program Manager education and training requirements:
• Bachelor’s Degree (BA or BS) from four-year college or university, or three to five years of related experience and/or training, or equivalent combination of education and experience.
COMPETENCIES:
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Occasionally/Frequently/Continually required to stand
• Occasionally/Frequently/Continually required to walk
• Occasionally/Frequently/Continually required to sit
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.