Quality Assurance Manager

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JOB TITLE: QA Manager

EMPLOYER: Spectrum AMT

DEPARTMENT: Quality

REPORTS TO: Director of Quality

EFFECTIVE DATE: Immediately

SUMMARY:

The QA Manager will manage all company-wide, quality policies, procedures, processes, programs, and practices, to assure the company of continuous conformance to appropriate standards, regulations and customer specifications.

DUTIES AND RESPONSIBILITIES:

  • Works directly with leadership and director of quality to establish and manage departmental budgets are in line with company’s financial objectives.
  • Maintains and updates documents to internal Quality Manual System as required by AS9100 and ISO9001 (latest Revisions). May work directly for the implementation of ISO 13485
  • Documents, enhances, and maintains effective inspections, tests, and calibration of equipment and tooling to assure product compliance.
  • Develops, trains, directs, coaches, counsels, communicates to, appraises, monitors and manages personnel
  • Strong understanding of ERP/MRP systems or methods for tracking kitting processes, WIP materials and final pack and ship operations.
  • Understand technical issues and consolidate investigation reports for communication to management and customers.
  • Deliver and facilitate effective responses to customer inquiries.
  • Support new customer product POs into sustaining by reviewing PO notes, SOW, Q-clauses, and drawing notes by ensuring required procedures, work instructions and forms are in accordance with customer requirements.
  • Manages support of Internal Audit program
  • Facilitate and provide oversight in coordinating internal team to address root cause corrective actions (RCCA) and solve customer quality concerns.
  • Proficient and Utilize improvement tools: (i.e. lean manufacturing, 5-why analysis, fishbone diagram analysis, defect pareto analysis, fundamentals of SPC and basic statistics to address quality concerns and drive improvements.
  • Provide support for the implementation and execution in meeting company’s customer Key performance Indicators (KPIs) such as reduction in returns and achieving on time delivery (OTD)
  • For specific customers, oversee customer scorecards performance indices and ensure continuous improvement plans (CIPs) are developed and executed to meet customer quality expectations.
  • For specific suppliers, oversee scorecards performance indices and ensure continuous improvement plans (CIPs) are developed and executed to meet Spectrum’s quality expectations to vendors and suppliers
  • Monitor non-conformances and process trends for corrective actions and recommendation to prevent recurrence of quality problems for assigned customers.
  • May be asked and expected to perform various, miscellaneous, and non-standard duties as required. Such duties are diversified in nature and may be changed to suit the needs of the company.

QA Manager Skills and Qualification:

  • Demonstrates exceptional written and oral communication skills.
  • Is an effective communicator of quality concerns/issues both internally and with customer
  • Proficiency in Microsoft Office tools including (but not limited too) Excel, Word, and PowerPoint.
  • Must have basic understanding of statistical process control and certain tools to analyze data and reduce variation.
  • Able to create new processes and follow established processes
  • Team Player with strong Interpersonal skills
  • Proven ability to work on multiple concurrent tasks/projects
  • Strong analytical and organizational skills
  • Strong leadership skills that inspire team confidence and respect while motivating team members

QA Manager education and training requirements:

Quality Assurance Manager should have a minimum or combination of 10 or more years of quality engineering and/or quality management experience. Have a master’s or bachelor’s degree in a technical field and/or a certification to American Society for Quality (ASQ) is preferred but not required.

COMPETENCIES:

  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works ethically and with integrity; Upholds organizational values.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Project Management – Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Visionary Leadership – Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Occasionally/Frequently/Continually required to stand
  • Occasionally/Frequently/Continually required to walk
  • Occasionally/Frequently/Continually required to sit

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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