Quality Engineer

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JOB TITLE: Quality Engineer

EMPLOYER: Spectrum AMT, Inc.

 DEPARTMENT: Quality

REPORTS TO: Mark Meyer (Director of Manufacturing and Quality)

SUMMARY:

Spectrum AMT, Inc. is seeking a motivated Quality Engineer (QE) responsible for products and processes meeting established quality standards through rigorous testing, analysis, and collaboration across various departments (internal and external (i.e. Vendors, customers)). The QE ensures customer requirements are clearly understood, implemented into manufacturing and suppliers’ processes, and provides expected results to customers. When applicable, QE supports new business (Quotes, POs, and drawing reviews), manufacture, quality inspection, paperwork verification (EIDP/FAIRs) and testing of products to industry standards, military specifications, customer specifications, and compliance to AS and ISO certifications. This QE needs to have a firm understanding of production processes and equipment and possess strong communication and interpersonal skills, ensuring that products and manufacturing of PWA, cable and harness assembly, plus various other support/technical functions.

 DUTIES AND RESPONSIBILITIES:

  • Demonstrates exceptional written and oral communication skills. Is an effective communicator of quality concerns/issues both internally and with customer
  • Maintaines and updates documents to internal Quality Manual System (QMS) as required by AS9100 and ISO9001 (latest Revisions).
  • Proficiency in Microsoft Office tools including (but not limited to) Excel, Word, and Powerpoint
  • Must have basic understanding of statistical process control and certain tools to analyze data and reduce variation.
  • Understand technical issues and consolidate investigation reports for communication to management and customers.
  • Support new customer product POs into sustaining by reviewing PO notes, SOW, Q-clauses, and Drawing notes by ensuring required procedures, work instructions and forms are in accordance with customer requirements.
  • Quality Interface (GSI/CSI) with customer and Government agencies (DCMA, DLA, Space agencies etc.), as assigned to coordinate meeting and inspection requirements.
  • Facilitate and provide oversight in coordinating internal team to address root cause corrective actions (RCCA) and solve customer quality concerns.
  • Proficient and Utilize improvement tools: (i.e. lean manufacturing, 6S, 5 why analysis, fishbone diagram analysis, defect pareto analysis, fundamentals of SPC and basic statistics to address quality concerns and drive improvements.
  • Provide support for the implementation and execution in meeting company’s customer Key performance Indicators (KPIs) such as reduction in returns and achieving on time delivery (OTD)
  • For specific customers, overseeing customer scorecards’ performance indices and ensure continuous improvement plans (CIPs) are developed and executed to meet customer quality expectations.
  • For specific suppliers, overseeing scorecards’ performance indices and ensure continuous improvement plans (CIPs) are developed and executed to meet Spectrum’s quality expectations to vendors and suppliers
  • Monitor non-conformances and process trends for corrective actions and recommendation to prevent recurrence of quality problems for assigned customers.
  • Facilitate and assist in providing training to engineers, technicians, leads and appropriate personnel to improve their skills to support manufacturing and quality of products.
  • Ensure compliance with IPC standards, ESD protocols, and industry-specific quality certifications (e.g., AS9100, ISO 9001).
  • Guides and mentors’ employees in quality improvement opportunities.
  • Develop and implement plans to meet quality goals and deadlines.
  • Supports certification of employees to soldering and assembling both HI-REL and Commercial products to the J-STD OO1, NASA Space addendum and IPC/WHMA-A-620
  • Complete and maintain timecards through time-keeping system
  • Perform other related duties as assigned by management
  • Works directly with Leadership Team to ensure strategies for company growth and facility improvements are adhered to.
  • Familiarity with ERP/MRP systems for production planning and inventory control.
  • Demonstrated success in implementing lean manufacturing or 6S methodologies.

   SUPERVISORY RESPONSIBILITIES:

  • Carries out supervisory responsibilities in accordance with the Spectrum’s policies and applicable laws for Quality personnel in lieu of Quality Manager/Director.
  • Responsibilities could include interviewing, and training employees; appraising performance of Quality personnel; rewarding and disciplining employees; addressing complaints and resolving problems.

 QUALIFICATIONS:

  • High school diploma or general education degree (GED). Quality Engineers need 8 or more years of quality engineering experience before they can have senior-level or principal roles. Having a master’s or bachelor’s degree can substitute for some experience: a bachelor’s degree can act as a substitute for 5 years of experience, American Society for Quality (ASQ) certification is preferred and can be used as 3 years of experience in Quality related field.

COMPETENCIES:

  • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
  • Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
  • Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Change Management – Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
  • Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;
  • Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

  • Frequently required to stand/sit
  • Frequently required to walk
  • Frequently required to utilize hand and finger dexterity
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